#1 Essay Example | Topics and Well Written Essays - 1000 words

#1 - Essay Example On the other hand labor relations is the dealings between management and the workers with respect to the employment conditions. â€Å"Most commonly, however, labor relations refer to dealings between management and a workforce that is already unionized, or has the potential to become unionized. Labor relations is thus crucial to industries like autos and airlines with heavily unionized workforces† (Labor Relations, 2009) In most of the times the interests of the organizations and that of the labors would be opposite in direction. The management always keen in maximizing their profit and for that purpose they will compromise the interests of the workers. On the other hand labor unions are always working for the wellbeing of the workers and they are not much concerned about the profit of the organization. For workers what they are getting is more important than what the organization is achieving. Both these interests contradict at times which will end up in strained labor relationships and trade union strikes. In a changing world, especially under globalization and liberalization, a well maintained labor relationship is important for an organization in order to compete in the market. Customers will trust an organization if their product or service supply doesn’t interrupt. Poor labor relationship always results in labor union strikes which will interrupt the production of goods or service. A temporary suspension of service or supply of goods in the market will force the customers to search for other options. Once the customers move away from the organization, it is difficult for the organization to bring them back. Labor problems destroy the image of the organization in the society in which it operates. The public will often take the side of the labors even if the justice is on the other side because of the false assumption that the management always trying to exploit the workers. This public

Response letter for article Video Game Violence by Mark and Keisha Essay

Response letter for article Video Game Violence by Mark and Keisha Hoerrner - Essay Example For this reason, it is necessary to consider the skills the game is trying to teach your child. If the game emphasizes on shooting, killing, robbery and other antisocial behaviors, it may not be a good idea to purchase it. Video games reward their players for various behaviors. In most violent video games, behaviors such as shooting and killing are highly rewarded with points (Anderson& Warburton, 2012). As your child continues to play these games, he is encouraged to do more of the killings and shootings in order to earn more points (Hoerrner & Hoerrner, 2006). These activities, although violent in nature, attract the biggest rewards. Since your child is still developing, it is likely that he will grow up cherishing violence. Therefore, the video game you purchase for your child will make him gravitate towards negative social action over time. Because video games increase the child’s appetite for violence, he is likely to want more of this entertainment as he grows; both in real life and in the gaming world (Gentile & Anderson, 2003). These games train children to view the world as a dangerous place in which they have to constantly look for enemies and other threats. Unfortunately, the only wa y of dealing with such threats, as promoted in these games, is through violence (Giumetti & Markey, 2007). Because of the link between video games and violent behavior, it is important for you as a parent to understand the ratings given to the various games. In the article by Mark and Keisha Hoerrner (2006), it is noted that it is the responsibility of parents and society to understand what is being told in these video games. Before making the purchase, it is necessary to check the ratings of the game you intend to buy. This will help in purchasing a video game that is appropriate to the level and age of the child. In these games, elements such as

Customer Driven Quality Research Paper Example | Topics and Well Written Essays - 2000 words

Customer Driven Quality - Research Paper Example One of the driving factors for this trend is the "impact of competition" (Burrill and Ledolter, 1999, pg. 523). The second major factor is the ISO 9000 system of standards. These standards provide a baseline by which processes and organizations are checked. The organizations strive to achieve certification as a stamp of approval. The final factor is quality awards. Companies compete to earn the highly visible quality awards. Not only do these awards make a statement about the organization, but these needs will have leverage in marketing campaigns (Burrill and Ledolter, 1999, pg. 523). The major factors that help define the value of quality have been presented. The next phase is to tie these factors to customer satisfaction. Greater levels of competition provide a catalyst to force companies to keep improving products or services. Consumers can generally choose from one of many companies to meet needs. One way for a company to keep customers is to provide a much greater level of satisfaction. The manufacturing industry will be used to illustrate this example. Automotive manufacturing is a $484 billion industry (Yahoo! Finance, 2007). Quality plays a major role in the success of this business. According to industry data Toyota is currently at the top of the market capitalization with $228.3 billion. Toyota takes both employee's and customer seriously when it comes to satisfaction. Toyota vehicles are in the top five in both the Midsize Car Initial Quality and Midsize Car Reliability awards from JD Power (JD Power, 2007). These examples of quality awards and the financial standing in the industry provide evidence of Toyota's value of quality being important. Consumer trends show the importance of fuel efficient vehicles that are still safe and fun to drive. Industry trends cited record-level gas prices for the beginning of the trend toward more fuel efficient vehicles. The forecast for the 2006 model year showed Japanese Big Three (Honda, Nissan, and Toyota) continuing to capture market shares. Customer needs were being met by these companies. Fuel efficient and hybrid vehicles were being manufactured with attention to quality (Edmunds, 2007). The manufacturers spotted the trend and produced quality vehicles that met the customer's needs. Toyota maintains quality at all levels of the company. This method allows Toyota to garner the best input from every employee. Special attention is paid to Toyota's methods for gathering input from all employees. "Toyota receives 4,000,000 ideas from its 80,000 employees. Since over 95% are implemented, this is over forty-six implemented ideas per employee per year" (Wadsworth, Stephens, and Godfrey, 2002, pg. 92). Toyota leverages the knowledge each employee gains while performing job functions. This allows for a close check to be kept on the quality of the products being manufactured. Steph Service companies lose millions of dollars when failures become repetitive. The failures result in redesign costs, liabilities, and transaction costs (Free Quality, 2007). Much of the business lost as a result of failures is the most serious cost and causes customer defection. The task that service companies must provide is error-free services. Error-free service becomes challenging due to subjective